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Customer Success & Onboarding Advocate

The Customer Success & Onboarding Advocate role is responsible for providing onboarding support, platform technical support, and creating sustainable growth for OpenLearning partners.

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Role type

Permanent, Full-time

Reports to

Head of Customer Success

Job location (s)



About the Role:

This role works closely with the broader OpenLearning teams in responding to pre-sale inquiries, supporting new institutional partners through their onboarding, and managing a number of accounts to support their growth.


This role plays an important part in driving the growth of the company through:

·      Responding to inquiries and where required providing demonstrations for smaller institutional partners;

·      Providing a seamless onboarding experience for new institutional partners so that they have the best experience in utilising the OpenLearning platform;

·      Supporting existing Personal and smaller Institutional Plan partners to achieve their growth plans;

·      Supporting the OpenLearning user base of learners, course creators, and institution administrators to have the best experience in using the OpenLearning platform; and,

·      Collaborating with internal teams to provide timely support and solutions.


They will work collaboratively as part of the broader OpenLearning Teams to deliver against the company targets, contributing to the continuous improvement processes, and extension into new products and services.

Key Accountabilities:

Key accountabilities include:

  • Customer Success
  • Technical onboarding support
  • Account management

The successful candidate will have:

  • Experience in a customer success/technical support role for a technology company (preferably SaaS or education)
  • Knowledge and ability to support customers through technical integrations setup
  • Excellent verbal and written communication skills
  • Experience working in a geographically dispersed team


This role is ordinarily based in our Sydney office (conveniently located near Central Station), but we are currently working from home.

Have any questions?

If you have any questions about the role, or would like a copy of the position description, please contact us via

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