EdTech Solutions and Implementation Manager

As a EdTech Solutions and Implementation Manager, you own both the success and the commercial growth of an assigned portfolio of institutional clients. Your fundamental belief — and ours — is that these two things are inseparable: clients grow with OpenLearning because they succeed on it, and they succeed because you invest deeply in understanding what success means for each of them. You are not a support contact and you are not a pure sales role. You sit at the intersection — proactively guiding clients from onboarding through to long-term platform adoption, while identifying and developing opportunities to expand the value and scope of each relationship. You bring consultative thinking, genuine client empathy, and commercial confidence to every conversation. Your clients should think of you as the person who knows their institution, understands their goals, and consistently brings them ideas and solutions they didn't know they needed — before they had to ask.

To apply for this role, please email your CV to:

hr@openlearning.com

Role type

Contract, Full-time

Reports to

Head of Operations

Job location (s)

Philippines

Description

About the Role:

As Account Manager, you will be responsible for building successful partnerships, creating sustainable revenue growth and strengthening retention initiatives for OpenLearning partners. You will work closely with Marketing, Customer Success, and Learning Services teams to meet the needs of new and existing partners, covering all aspects of sales, relationship management, and industry networking. ‍

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Key Accountabilities:

Own the onboarding experience for new clients in your portfolio — collaborate with Customer Success (CS) team to coordinate setup, configuration, and go-live milestones so clients start strong and with confidence
Collaborate with CS team to deliver training and enablement for client teams — administrators, instructors, and programme leads — tailored to each institution's context and capability level when needed
Monitor platform usage, adoption metrics, and health scores across your portfolio — acting on signals early, whether they indicate risk or opportunity
Conduct regular check-ins, health reviews, and quarterly business reviews (QBRs) to stay close to client goals, satisfaction, and evolving needs
Identify and resolve issues before they escalate — being the person clients trust to get things sorted quickly and without fuss
Lead renewal conversations for every account in your portfolio — preparing clients well in advance and ensuring satisfaction and value are clearly documented and mutually understood
Identify, develop, and close upsell and expansion opportunities — new faculties or departments, additional programmes, Marketplace listings, expanded user licences, or premium features
Negotiate renewals and expansions within agreed commercial parameters
Maintain an accurate, well-managed pipeline of growth opportunities in HubSpot
Build strong, trusted relationships across multiple levels of each client institution — from course coordinators and learning designers to Heads of Faculty and Deputy Vice Chancellors
Position yourself as a strategic partner and trusted advisor — bringing relevant market insights, platform updates, and ideas to client conversations, not just responding to requests
Represent client interests and priorities internally — bringing structured, actionable feedback to Product, Learning Services, and Marketing in a way that influences decisions

You will work as part of the broader OpenLearning teams to deliver against the company targets, contributing to the continuous improvement processes, and extension into new products and services.

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The successful candidate should have:

5–8 years in a customer success, account management, or hybrid client-facing role in SaaS or EdTech
Proven track record of retaining and growing a portfolio of institutional or enterprise accounts
Demonstrated ability to manage relationships across multiple stakeholder levels simultaneously
Experience delivering platform training or enablement sessions to non-technical users
Comfortable owning commercial outcomes — renewal rate, NRR, and expansion revenue
Familiarity with CRM tools (HubSpot preferred) and basic customer success platforms
Solid understanding of the higher education and VET landscape, and how institutions evaluate and adopt technology
Familiarity with LMS platforms, education technologies, and the pedagogy behind effective digital education
Awareness of OBE, micro-credentials, digital credentialing, and the national lifelong learning agenda
Understanding of how institutions measure success — student outcomes, enrolment, accreditation performance, and graduate employment
Warm and credible communicator — equally effective with a course coordinator and a VC or C-suits
Commercially confident — you identify and pursue growth opportunities naturally without being transactional
Proactive and analytical — you use data to get ahead of risk and opportunity before they become obvious
Organised and detail-oriented — you manage multiple clients, deadlines, and priorities without dropping the ball
Client-curious — you invest real time understanding each institution's context, culture, and constraints before bringing solutions
Advisor first — you position yourself as a partner, not a vendor contact
Proactive — you don't wait for renewal dates or red flags to have important conversations
Collaborative — you work closely with Sales, Product, Customer Success, and Marketing and see the broader team as part of your success

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