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Terms of service

General Terms & Conditions

General

In these terms and conditions, “we” “us” and “our” refers to Open Learning Global Pty Ltd and the service we provide at openlearning.com, the Service.  Your contribution, access to and use of all information (“Content”) on this website are provided subject to these terms and conditions. These terms may be superseded by an agreement between us and your university, company or organisation.

We reserve the right to amend this Notice at any time and your use of this website following any amendments will represent your agreement to be bound by these terms and conditions as amended.  We therefore recommend that each time you access our website you read these terms and conditions.

Members

1. In order to access the Service provided on this website, you must become a member. You must complete registration by providing certain information as set out on our membership/registration page.  Please also refer to our Privacy Policy linked on our home page for information relating to our collection, storage and use of the details you provide on registration.

2. You agree to ensure that your registration details, including your name and email address, are true and accurate at all times and you undertake to update your registration details from time to time when they change.  If we become aware that either your name and/or email address is incorrect, we reserve the right to immediately cancel your registration and acceptance for registration in the future will be at our discretion.

3. On registration, we you will provide a password, profile name and any additional details that may be required.  In the event that you would like to create a course, you will be required to pay for the Service as set out on our website.

4. We reserve the right to terminate your membership at any time if you breach these terms and conditions.

5. You are responsible for all and any Content you contribute to the Service.

6. We reserve the right but will not have an obligation to remove or refuse to distribute any Content that does not comply with these Terms of Service.

7. By posting Content on this website, you provide us with an undertaking that such Content does not infringe the rights of someone else and that it does not violate the law in any other way such as by being defamatory, being of racist content or is threatening.

8. As a member, you agree to indemnify and hold us harmless from any liability, claim, action, demand, loss, costs including legal costs on a full indemnity basis and expenses arising out of or in connection with any Content you provide.

9. To the extent permitted by law, you release and discharge us from any liability or claim arising out of any loss or damage that may be suffered or incurred as a result of your use of our Service.

Subscription and Refund Policy

10. Some courses on OpenLearning require you to pay a fee before you can enrol in the course or a fee to be assessed and certified for an accredited course. In the event that you are unsatisfied with the experience in the course or the certification, please contact our Customer Success Team on support@openlearning.com and the provider of the course to request a refund within 7 days of joining the course.  If the product was purchased through the Apple App Store, please refer to the App Store refund process.

11. Educator pricing subscriptions must be purchased on either a monthly or annual plan. Your payment will automatically renew at the end of the subscription period, unless you cancel your Paid Subscription before the end of the current subscription period. The cancellation will take effect the day after the last day of the current subscription period, and you will no longer have access to OpenLearning courses as an Educator. Cancelling before the end of the current subscription period will not result in a refund of subscription fees already paid to us, although we may use our discretion to determine otherwise.

12. To cancel an Educator pricing subscription please follow these instructions.

13. OpenLearning may change the price of Educator pricing subscriptions from time to time and will communicate any price changes to you in advance and, if applicable, how to accept those changes. Price changes for Educator pricing subscriptions will take effect at the start of the next subscription period following the date of the price change. As permitted by local law, you accept the new price by continuing to use OpenLearning after the price change takes effect. If you do not agree with the price change, you have the right to reject the change by contacting Customer Success and cancelling your subscription prior to the price change taking effect.

Site Access

14. Access to our Service does not include the right to use any data mining robots or other extraction tools.  Access also does not permit you to metatag or mirror our website without our prior written permission.  We reserve the right to serve you with notice if we become aware of your metatag or mirroring of our website.

Hyperlinks

15. This website may from time to time contain hyperlinks to other websites.  Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website.  Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.

16. You may link our website without our consent.  Any such linking will be entirely your responsibility and at your expense.  By linking, you must not alter any of our website’s contents including any intellectual property notices and you must not frame or reformat any of our pages, files, images, text or other materials.

Intellectual Property Rights

17. We claim no intellectual property rights over the material you submit, post, transmit or display on, or through, the Service, including content generated by OpenLearning's artificial intelligence tools. Your profile and materials uploaded remain yours. The ownership of any content created by a user of the Service in the context of a course remains the property of that user. However, be aware that by setting your profile or pages to be viewed publicly, you are allowing others to view your content.

18. The copyright to all content that has been created by us, including applets, graphics, images, layouts and text belongs to us or we have a licence to use those materials.

19. All trade marks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.

20. If you provide us with Comments, you acknowledge that you are responsible for the content of such material including its legality, originality and copyright.

Disclaimers

21. Whilst we take all due care in providing our Services, we do not provide any warranty either express or implied including without limitation warranties of merchantability or fitness for a particular purpose.

22. To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.

23. We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however, we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.

Limitation of Liability

24. To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the Service again or payment of the costs of having those Services supplied again.

25. We accept no liability for any loss whatsoever including consequential loss suffered by you arising from Services we have supplied.

Indemnity

26. By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.

Jurisdiction

27. These terms and conditions are to be governed by and construed in accordance with the laws of New South Wales (NSW) and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in NSW and you agree to submit to the jurisdiction of those Courts.

28. If any provision of these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity.  If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.

Privacy

29. For information about our data protection practices, please read our privacy policy at solutions.openlearning.com/privacy-policy/. This policy explains how we treat your personal information, and protect your privacy when you use the Services. You agree to the use of your data in accordance with our privacy policy.

Acceptable Use

30. Users may not make direct, specific threats of violence against others, including threats against a person or group on the basis of race, ethnicity, national origin, religion, sexual orientation, gender, gender identity, age, or disability. In addition, users may not post intimate photos or videos that were taken or distributed without the subject’s consent. Targeted abuse or harassment of any kind is also a violation of these terms of service.

Software Updates

31. We will automatically update the website from time to time. These updates are designed to improve, enhance and further develop the Services and may take the form of bug fixes, enhanced functions, new software modules and completely new versions. You agree to receive such updates as part of your use of the Services.

SAAS Agreement (Only applies to education providers)

1. Background

1.1.  Open Learning Global Pty Ltd (“OLG” or “OpenLearning” or “we” or “us”) is the owner or authorised user of all intellectual property rights in the OLG Online Learning Platform, which facilitates and supports the delivery of education, training and learning courses and programs.

1.2.  This Agreement (which includes these terms of service, the Application Form and all Schedules and Annexures that are attached here to) (“Agreement”)is entered into between OLG and the entity or person (“Course Provider” or “you” or “your”)who has completed the Application Form (as defined below) for accessing the Services (as defined below).

1.3.  This Agreement will come into effect and be binding on both you and us, on the CommencementDate (as defined below).

NOTE THAT BY INDICATING YOUR ACCEPTANCE OF THIS AGREEMENT (BY CLICKING ‘ACCEPT’ ON THE APPLICATION FORM OR BY SIGNING THE APPLICATION FORM) OR ACCESSING OR USING THE AGREEING TO TERMS, NOTICES CONTAINED OR REFERENCED INTHIS AGREEMENT. IF YOU DO NOT AGREE TO THIS AGREEMENT,PLEASE DO NOT USE THE SERVICES. FOR CLARITY, EACH OF YOU AND US EXPRESSLY AGREES THAT THIS AGREEMENT IS LEGALLY BINDING UPON US.

2. Definitions & Interpretation

2.1. In addition to the terms defined above, set out below are further defined terms that are used in thisAgreement (including the Application Form):

“AI Credit” means the prepaid credit system where the Course Provider purchases credits in advance that are denominated in Australian Dollars and are consumed by your staff members when they use AI Tools within the OLG Online Learning Platform. Details on how credits are consumed (e.g., per query, per minute, per feature used) should be clearly outlined;

“AI Generated Data” means the content and materials generated by the AI Tools at the direction of your staff and Course Users;

“AI Tools” means OLG Online Learning Platform’s integrated artificial intelligence tools that are made available and updated from time to time;

“Application Form” means the form completed by you, whereby you have applied to access theServices on and subject to the terms of this Agreement;

"Commencement Date” means that date when this Agreement comes into force, which is the earlier of:(i) the date inserted in the Application Form; and(ii) your initial access to the Services;

"Confidential Information" means in the case of Course Provider, Course Provider Data and in the case of us includes:
(a) information relating to the OLG OnlineLearning Platform, including the OLG Intellectual Property
(b) information relating to the personnel, policies, business, systems, and data of OLG; and
(c) information relating to this Agreement including the terms on which the Services are to be provided to you under this Agreement;

"Course(s)" means the Courses, which are uploaded by the course Provider to the OLG OnlineLearning Platform including, where applicable, the Course Provider Portal;

"Course Provider Access Facilities" means telecommunications, networks, systems, software, hardware and any other facilities used or required by you or on your behalf for accessing and making use of the Services (including, where applicable, the Course Provider Portal), other than the facilities provided by us from time to time under this Agreement;

"Course Provider Data" means data of the Course Provider, including the Courses of the CourseProvider, their content, details and other materials to which we are given access for the purpose of providing the Services;

Course Provider Portal means, where available aspart of the Service Tier you have selected in the Application Form, the customisable page that allows you to list and administer all of the Courses and qualifications that you offer on the OLG OnlineLearning Platform;

“Course Quality Criteria Standards” means the criteria specified from time to time by OLG, details of which are accessible at: https://help.openlearning.com/t/x1j3na/3-the-course-quality-criteria

"Course Users" means any individual who is able or authorised by you to access, enrol, or otherwise access, participate in or undertake a Course;

"GST" means:
(a)  the same as in the GST Law;
(b)  any other goods and services tax, or any tax applying to this transaction in a similar way; and
(c) any additional tax, penalty tax, fine, interest or other charge under a law of such a tax;

"GST Law" means the same as "GST Law" in A New Tax System (Goods and Services Tax) Act 1999 (Cth);

“Initial Term” means the period set out in the Application Form;

“OLG Intellectual Property”
means all the intellectual property rights subsisting in the OLG Online Learning Platform and our Trademarks;

“OLG Online Learning Platform” includes the software  and other intellectual property comprising, subsisting in or making up our hosted web and applications platform (including, where applicable, the Course Provider Portal)  as well as any associated  documents (in whatever form or medium) developed by, or licenced to, us in connection with the operations of our business;

“Period” means the period(s) specified in the Application Form;

“Renewal Term” means each additional period of this Agreement, as provided for in the Application Form, following the Initial Term;

"Schedule" means a schedule to this Agreement;

"Services" means the services and other facilities (based on the  Service Tier selected by you in the Application Form) to be provided by us under this Agreement, being access (on a non-exclusive and non-transferable basis) to the OLG Online Learning Platform and such other services as described in Schedule 1 hereto;

“Service Fee” means the fee, the amount of which is determined by reference to the Service Tier you have selected in the Application Form and as may be adjusted under clause 8 hereof;

“Service Tier” means the tier of Service selected by you in the Application Form, with each Service Tier being determined by reference to, amongst other things, the maximum number of Course Users who may at any time during a Period access a Course via the OLG Online Learning Platform;

“Term” means the Initial Term and any Renewal Term;

Trademarks means the marks displayed in Schedule 2.

2.2 In this Agreement, unless the contrary intention appears:
2.2.1. the clause headings are for reference only and are not be relevant to interpretation;
2.2.2. words in the singular number include the plural and vice versa;
2.2.3. words importing a gender include any other gender;
2.2.4. a reference to a person includes bodies corporate and unincorporated associations and partnerships;
2.2.5. where a word or phrase is given a particular meaning, other parts of speech and grammatical forms of that word or phrase have corresponding meanings;
2.2.6. and monetary references are references to Australian currency.

3. Duration of Agreement and Renewals

3.1. This Agreement begins on the Commencement Date and continues until the end of the Initial Term, unless automatically renewed under clause 3.2 or terminated earlier under the provisions of the Agreement that allow for earlier termination.

3.2. Subject to clause 3.3, this Agreement will automatically renew for the applicable Renewal Term (as set out in the Application Form) after the Initial Term unless either we or you gives written notice to the other that we or you do not want this Agreement to continue. The notice to discontinue this Agreement must be given at least 30 days before (i) the end of the Initial Term; or (ii) where the applicable Renewal Term is one month, not less than 24 hours before the end of each such Renewal Term; or (iii) where the applicable Renewal Term is one year, at least 30 days before each anniversary of the end of the Initial Term, where this Agreement has continued after the Initial Term.

3.3. If any terms of this Agreement will change (including changes to fees)  after the Initial Term, we will  give you written notice of those changes  at least 30 days before the end of (i) the Initial Term or (ii) each Renewal Period, where the Renewal Term is one year. If the Renewal Term is one month, changes to the Agreement will not take effect before the expiry of 30 days from the date we notify of those changes.

4. Provision of services by OLG

4.1. From the Commencement Date, we will grant you a non-exclusive, non-transferable right to access and use the Services on the terms of this Agreement, including payment of the Service Fee.

4.2. You agree that you may use the Services for the sole purpose of creating, offering, running, and administering the Courses and, subject to your compliance with the terms of this Agreement, you  may upload the Courses via the OLG Online Learning Platform, including, where applicable, the Course Provider Portal in the manner set out in the Application Form.

4.3. You acknowledge that this Agreement is a services agreement and we will not be delivering copies of any software to you as part of the Services.

5. Obligations and Responsibilities of Course Provider

5.1. You agree to ensure that you will allow:
5.1.1. access to the OLG Online Learning Platform, including where applicable, the Course Provider Portal and use of the Services only by those of your staff who create, run and administer the Course and that the maximum number of administrator accounts will be the number corresponding to the Service Tier you have selected in the Application Form ; and
5.1.2. access to the Course using the OLG Online Learning Platform, including where applicable, the Course Provider Portal, only by Course Users, the maximum number of whom will correspond to Service Tier you have selected in the Application Form,
and you must ensure that all such persons, who are referred to in this clause as “Authorised Users” comply with the obligations set out in this Agreement.  Any breach of the terms of this Agreement by an Authorised User will be treated as if it is a breach of this Agreement by you.

5.2 During the Term, you confirm that you will:
5.2.1. not knowingly or negligently do any act or thing which may jeopardise our rights, title and interests in the OLG Intellectual Property;
5.2.2. not introduce or upload anything to the OLG Online Learning Platform, including where applicable, the Course Provider Portal Course Provider Portal that includes viruses or other malicious code;
5.2.3. not at any time put in issue the validity of the intellectual property and the ownership or authorised use of the OLG Intellectual Property or do any act calculated to prejudice such validity;
5.2.4. co-operate with us in all matters relating to the Services
5.2.5. comply with any reasonable instructions from us in relation to the use of the Services (including ceasing to use the foregoing);
5.2.6. if relevant or applicable, only use the Trademarks in compliance with your obligations under this Agreement including the provisions set out in Appendix A;
5.2.7. other than as expressly permitted under this Agreement, not (and must not permit any third party to): (i) rent, lease, provide access to or sublicense the Services to a third party; (ii) use the Services to provide, or incorporate the Services into, any product or service provided to a third party or commercially exploit the Services or (including by making it available to any third party); (iii) use the Services to develop a similar or competing product or service; (iv) reverse engineer, decompile, disassemble, or otherwise seek to obtain the source code to the Services; (v) copy, modify or create any derivative work of the Services or any of our documentation; (vi) publicly disseminate performance information regarding the Services;  
5.2.8. not sub-licence, assign or novate the benefit or burden of this Agreement in whole or part. A change in control of or affecting you will be deemed to be an assignment, with "control" referring to the power to materially influence your decision making or policies;
5.2.9. ensure that any use of the Services complies with all applicable laws and requirements of any relevant government agency;
5.2.10. not hold yourself out as our agent;
5.2.11. ensure that any authorisations required for the validity, enforceability, and performance of your obligations under this Agreement are obtained and promptly renewed and maintained in full force and effect;
5.2.12. comply with any access restrictions, security procedures and operational requirements that we may notify to you;
5.2.13. are responsible for providing your own Course Provider Access Facilities;
5.2.14. ensure that all Course Provider Access Facilities meet the security standards required by us from time to time and are and will remain free from any circumstances (including viruses) which may adversely affect us, OLG Online Learning Platform, including where applicable, the Course Provider Portal or the Services and are otherwise reasonably appropriate for use in conjunction with the Services.

5.3. You also agree not to make, or permit, any use of the OLG Online Learning Platform, including where applicable, the Course Provider Portal) and the Services (including by uploading any Course Provider Data onto the OLG Online Learning Platform, including where applicable, the Course Provider Portal  in a way which is unacceptable. Use is unacceptable if:
5.3.1. it involves anything which is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise (in our reasonable view) is objectionable;
5.3.2. it involves unsolicited electronic messages;
5.3.3 it would involve the contravention of any person’s rights (including any patent, trademark, trade secret, copyright or other intellectual property or other rights of any other person);
5.3.4 it may promote any illegal activity, or advocate, promote or assist any unlawful act or contravene any relevant laws, including laws of any countries in which a Course is accessed by a Course User;  
5.3.5. it gives the impression that a Course, or a statement made by or on your behalf, emanates from, or is endorsed by, us or any other person or entity, if this is not the case; or
5.3.6. it may otherwise be reasonably regarded by us to be prejudicial to our reputation, our business or bring us or any of our officers into disrepute.

5.4. Without limiting any other rights we may have, you agree that we may immediately suspend all or any part of the Services, and remove or disable access to anything (including all or part of the Course(s)) that contravenes the restrictions in clause 5.3 or is otherwise in breach of this Agreement.

5.5. You confirm that you solely responsible for the accuracy, content, quality, reliability and legality of all Course Provider Data including all Courses and their content and you further agree that unless agreed otherwise in writing with us, this sole responsibility extends to you ensuring that:
5.5.1. the Course Provider Data, the Course(s) and any materials/content uploaded onto the Course Provider Portal or the use of the Services by your Authorised Users comply with this Agreement and all applicable laws, including the laws of all countries in which the Course(s) are offered or are accessed by Course Users;
5.5.2. the creation, running and administration of the Course(s) and maintaining, or requiring all Authorised Users to maintain the security of any passwords and usernames required to access the Course Provider Portal or participate in the Course(s);
5.5.3. you have provided all information and obtained all consents required for us to provide the Services or for you to offer and run the Courses using the Course Provider Portal  including those in relation to the collection, use, disclosure, overseas transfer and storage of personal information of any individual whose personal information may be included in Course Provider Data and any consents from relevant government bodies required for offering and running the Courses in all countries in which any Course is accessed by a Course User; and
5.5.4. each Course meets the Course Quality Criteria Standards where applicable.

6. Data and Intellectual Property Rights--OLG andCourse Provider

6.1. Except where this Agreement states otherwise, we  retain all right, title, and interest (including all intellectual property rights) in and to the Services, including the OLG Online Learning Platform and all related and underlying technology and documentation and any derivative works, modifications or improvements of any of the foregoing and all logos and trademarks reproduced through the Services, and this Agreement does not grant to you any rights to or interests in any of the foregoing or any of their  components.

6.2. Subject to clause 6.3, we agree that we have no right, title or interest in or to the content of any of the Courses, AI Generated Data or the Course Provider Data and we agree to treat any Course Provider Data as Confidential Information in accordance with the terms of clause 9.

6.3.You agree that we will have the right to access the Course Provider Data to ensure that you are  complying with your obligations under this Agreement, provide any Services requested by you and/or maintain and support the OLG Online Learning Platform, including where applicable the Course Provider Portal. To this end, you hereby grant to us a limited, non-exclusive, royalty fee and non-transferable license, to access, copy, store, configure, perform, display and transmit Course Provider Data as necessary to provide the  Services to you.

7. Privacy

Our privacy policy as at the date of this Agreement is at https://www.openlearning.com/PrivacyPolicy/ OpenLearning’s privacy terms are subject to change from time to time, provided that any such change will not materially reduce the level of privacy protection for Course Provider.

8. Service Fees

8.1. You must pay the Service Fee (without any set off or deduction) at the rate and in the manner and time specified in this Agreement (including in the Application Form).

8.2. If during any Period following the Commencement Date (“First Period”)  there are more Course Users than the maximum number of Course Users permitted by the Service Tier you have selected in the Application Form, then with effect from the date when the number of Course Users first exceeded the number permitted by the Service Tier you  selected in the Application Form (“Adjustment Date”), you will be deemed to have selected, as a new Service Tier, the next sequential Service Tier that includes the number of Course Users as at that Adjustment Date and the Service Fee will, from the Adjustment Date, be adjusted by increasing the Service Fee pro rata for the period from the Adjustment Date to the end of the relevant Period.

8.3. If at any time following the First Period (“Further Adjustment Date”), there are more Course Users than the maximum number of Course Users permitted by the Service Tier that is at that time applicable to you, the process outlined in clause 8.2 will apply with the necessary changes being made so that you will be deemed to have selected, as a new Service Tier, the next sequential Service Tier that includes the number of Course Users as that the Further Adjustment Date and the Service Fee will from the Further Adjustment Date be adjusted by increasing the Service Fee pro rata for the period from the Further Adjustment Date to the end of the then current Period.

8.4. In addition to paying the Service Fee and any other amounts payable under or in connection with this Agreement (all of which are exclusive of GST), you will:
8.4.1. pay to us an amount equal to any GST payable for any supply by us in connection with this Agreement; and
8.4.2. make such payment on the date when the Service Fee or other amounts to which it relates are due.

8.5. In addition to the Service Fee, usage of the AI Tools may incur additional charges in the form of AI Credits, which can be purchased in advance and will be deducted from the Course Provider’s AI Credit balance as and when the AI Tools are utilised by your staff.

9. Confidentiality

9.1. We and you agree to take reasonable steps to protect any Confidential Information that either of us shares with the other and to prevent such information from being accessed by any unauthorised individual without the prior written approval of the other.

9.2. Neither of you nor we will be in breach of clause 9.1 for any disclosures of Confidential Information which are required by law, court order, any regulatory authority to which either of us is subject, to enforce the terms of this Agreement or where the disclosure is to any professional advisers, auditors or insurers or where the information has become public knowledge other than through either of your or our wrongful act or omission.

9.3. This clause will survive the termination of this Agreement.

10. Liability of OLG and Exclusions

10.1. You and we acknowledge that there are certain guarantees, warranties, terms and conditions imposed by law relating to the supply of goods and services which the law expressly provides may not be excluded, restricted or modified or may only be limited to a certain extent ("Statutory Obligations").

10.2. Nothing in this Agreement is intended to exclude, restrict, or modify any Statutory Obligations to the extent that such exclusion, restriction, or modification would render this Agreement or any provision of this Agreement void, illegal or unenforceable. Except for these Statutory Obligations and any other rights, you have that we cannot by law limit or exclude, we are bound only by the express terms of this Agreement.

10.3. Our liability for any breach of a Statutory Obligation, unless the law states otherwise, is limited at our option to either replacing or paying you the cost of replacing the relevant service (unless the Statutory Obligation requires otherwise).

10.4. Except for liability that we cannot exclude or limit by law (as set out above) our liability in connection with the Services and this Agreement, tort (including negligence) or otherwise is limited as follows:
10.4.1. we have no liability for any loss of revenue or profit, loss of goodwill, loss of customers, loss of capital, indirect, consequential, incidental damages or special loss, damage, or expense;
10.4.2. we have no liability for any loss or corruption of Course Provider Data or our liability cannot be excluded, our liability will be limited to taking reasonable steps to recover that data from our available backups;
10.4.3. our total aggregate liability to you in any circumstances is limited to the total amount of Service Fees paid to us by you in the 12 months immediately preceding the date on which the claim giving rise to the liability arose.

10.5. You acknowledge and agree that before entering into this Agreement, you had a reasonable opportunity to examine and satisfy yourself regarding terms of this Agreement and to seek independent legal advice on its terms.

11. Indemnity by Course Provider

11.1. You agree to indemnify and OLG and each of our officers, employees, contractors and agents (for whose benefit we hold the indemnity on trust) ("those indemnified") from and against any loss (including legal fees, costs, expenses, damages and liability, whether actual or prospective) incurred or likely to be incurred by any of those indemnified arising from any claims against those indemnified where such loss or liability was caused as a result of:
11.1.1. a breach by you of your obligations under this Agreement;
11.1.2. any wilful, unlawful, or negligent act or omission of yours;
11.1.3. any claim from a third party that the Course Provider Data or the Course(s) infringe the rights (including intellectual property rights) of a third party.

12. Termination

12.1. We may terminate this Agreement or suspend performance of our obligations under this Agreement (for such period as we may specify) immediately by notice in writing if:
12.1.1. you are in breach of any term of this Agreement and such breach, if it is capable of being remedied, is not remedied within fourteen (14) days after receiving notice of the breach from us;
12.1.2. you are in breach of any term of this Agreement and the breach cannot be remedied;
12.1.3. without limiting the above, you fail to pay any Service Fee;
12.1.4. (to the maximum extent permitted by applicable law) you or your business becomes insolvent, your business goes into liquidation or has a receiver or manager appointed over any of your or your business’ assets, you become bankrupt or make any arrangement with your creditors, or become subject to any similar insolvency event in any country;
12.1.5. you cease or threaten to cease conducting your business in the normal manner.

12.2. If any of the circumstances referred to in clause 12.1 occurs or the Agreement is terminated under clause 12 or under clause 13, you:
12.2.1. must immediately cease use of the Services including the OLG Online Learning Platform (including the Course Provider Portal;
12.2.2. must return all our property that is in your possession, custody or control. We also agree to return to you all your property that is in our possession, custody, or control;
12.2.3. agree that we will retain any moneys paid by you under this Agreement and you will pay any amount that is outstanding to us under the terms of this Agreement;
12.2.4. agree that we discharged from any further obligations under this Agreement.

12.3. You also agree that on expiry or termination of this Agreement for any reason, all of your rights in respect of the Services will end and any termination of this Agreement will not affect the rights either you or we have against the other in respect of anything done  or in respect of any sums or other claims outstanding at the time of termination omitted under this Agreement before such termination nor will it affect the coming into force or the continuance of any provision  which is expressly or by implication intended to come into or continue in force on or after the date of termination.

13. Events beyond our control

13.1. We will not be liable for any delay or failure to perform our obligations under this Agreement arising out of any event or circumstance beyond our reasonable control.

13.2. If a delay or failure is caused or anticipated due to any event or circumstance beyond our reasonable control our obligations will be suspended.  If the delay or failure by exceeds sixty (60) days, we may immediately terminate the Agreement on providing notice in writing to you.

13.3. If this Agreement is terminated pursuant to the preceding clause, we are not liable to refund any moneys paid by you under to this Agreement except for a pro rata portion of the Service Fee that you have paid and which covers the unexpired part of the remaining Term.

14. Entire Agreement

This Agreement constitutes the entire Agreement between you and us and supersedes all prior representations, agreements, statements, and understandings, whether verbal or in writing.

15. Waiver and variation

15.1. No right under this Agreement will be waived except by notice in writing signed by you and us.  A waiver by us will not prejudice our rights in respect of any later breach of the Agreement by you.  Any failure by us to enforce any clause of this Agreement, or if we grant any forbearance, delay, or indulgence to you, this will not be construed as a waiver of our rights under this Agreement.

15.2. Subject to clause 3.3 above, we may make changes to this Agreement by giving you not less than 30 days’ notice of the change before the change becomes effective. If the change is material and is not acceptable to you, you may terminate this Agreement by giving us written notice of the termination before the end of the 30 day period referred to in this clause and we will refund you any pro-rata Service Fee in respect the unexpired part of the Period. If we have not received your notice of termination before the expiry of this 30-day period, you will from that date be bound by this Agreement as changed.

15.3. Except as stated above no provisions of this Agreement will be varied, except by agreement in writing signed by you and us.

16. Disputes

16.1. You and we agree to attempt to settle any dispute arising out of or relating to this Agreement, by mediation administered by the Australian Disputes Centre (“ADC”) before having recourse to arbitration or litigation.

16.2. Any Dispute must be dealt with in the following manner:
16.2.1. either you or we must provide written notice of the Dispute to the other party.  
16.2.2. within 7 days of receipt of notice, you and we must meet to negotiate and attempt to resolve the Dispute.  
16.2.3. If neither you nor we can resolve the Dispute through negotiation within 5 days after first meeting to negotiate and attempt to resolve the Dispute,  you and we agree to endeavour in good faith to settle the Dispute by mediation administered by the ADC.
16.2.4. The mediation must be conducted in accordance with ADC Guidelines for Commercial Mediation operating at the time the matter is referred to the ADC (“Guidelines”). The terms of the Guidelines are deemed incorporated into this Agreement, except where they conflict with anything contained in this clause 16.
16.2.5. You and we may be represented by a qualified legal practitioner sat the mediation.
16.2.6. You and we will each be responsible for one half of the mediator’s costs and you and we will be responsible for its own costs of the mediation.
16.2.7. The mediator will assist to resolve the Dispute.

16.3. Nothing in this clause will prevent you or us from seeking urgent equitable relief before an appropriate court.

17. Governing law

This Agreement will be governed by and construed according to the law of the State of New South Wales, Australia and the parties submit to the non-exclusive jurisdiction of the courts of that State.

18. Notices

18.1. Notices under this Agreement may be delivered by hand, by mail, by facsimile or by email to the addresses specified in the Application Form.
18.2. Notices will be deemed given:
18.2.1. in the case of hand delivery, on written acknowledgment of receipt by an officer or other duly authorised employee, agent, or representative of the receiving party;
18.2.2. in the case of posting, three days after despatch;
18.2.3. in the case of facsimile, on receipt of transmission if received on a business day or otherwise at the commencement of the first business day following transmission; or
18.2.4. in the case of email, at the time of receipt of the email, namely when that email enters the receiving party’s information system (if received on a business day, or otherwise at the commencement of the first business day following that receipt).

19. Execution

The Agreement may be executed in counterparts by the respective parties, each of which when so executed shall be deemed to be an original and all of which taken together shall constitute one and the same agreement, provided that this Agreement shall be of no force and effect until the counterparts are exchanged.

SCHEDULE 1--SLA

OLG Learning Platform Target Availability: 99.5% excluding planned outages (approximately 4 hours of outage per calendar month).

The Platform status can be tracked via https://status.openlearning.com/

Priority level Description Response time Resolution time Platform
Priority 1

•A major production outage, performance degradation or instability causing significant impact to the users.


•A large number of customers/end-users impacted. Entire office, department or school is experiencing similar problems. Small number of customers cannot utilise mission critical applications


• e.g. OLG Learning Platform is down, widgets don't load, comments can't be posted etc.

 
15 minutes 4 hours Mobile and desktop
Priority 2

• User/customer work group unable to use non-mission critical application(s). Customer can work with minimal impact to their productivity.


• e.g. some features are broken after a release but it is possible to work around them.

24 hours 4 business days Mobile and desktop
Priority 3

• Individual request or incident that does impact business on a very low level. Processes are not affected.


• e.g. some features are broken after a release but it's possible to work around them and they aren't used as often.

24 hours 7 business days Mobile and desktop

SCHEDULE 2—OLG TRADEMARKS

Open learning logo 1
Open learning logo 2
Open learning icon logo 1
Open learning icon logo 2

A. Use and Control of OLG Trademarks

Use of Trademarks
Course Provider must:
1. comply with all of OLG's reasonable directions concerning the use of the Trademarks as notified to Course Provider;
2. not use the Trademarks in any manner which is likely to deceive or cause confusion, or prejudice the distinctiveness of the Trademarks to OLG or its related bodies corporate or the associated goodwill or reputation;
3. not, by any act or omission, use the Trademarks in any way which tarnishes, degrades, disparages or reflects adversely in any material aspect on OLG or its related bodies corporate, including any of their businesses and/or associated reputation;
4. not use the Trademarks in direct combination with any other marks, names, words, logos, symbols or devices, without the prior written consent of OLG;
5. not use, or seek to register, any trade or service marks which are substantially similar to or so nearly resemble, any of the Trademarks, so as to be likely to cause deception or confusion, other than those permitted by the OLG expressly in writing and/or permitted by the terms of this Agreement;
6. not oppose, challenge, attack or seek to cancel or remove any of the Trademarks, or in any way assist a related body corporate or third party to oppose, challenge, attack or seek to cancel or remove any of the Trademarks, unless expressly approved in writing to do so by OLG;
7. andnot sell, assign, transfer, transmit or otherwise dispose (or purport to dispose) of any of the Trademarks unless expressly approved in writing to do so by the OLG.

Quality Control
1. Course Provider must provide to OLG information regarding its use of the Trademarks, in respect of the Course Provider’s business, when requested by the OLG from time to time, to check Course Provider’s compliance with this Agreement, including the terms of this Appendix.
2. Course Provider must when requested by OLG deliver to OLG copies of any documents and materials (however embodied) which include representations of, or references, to any of the Trademarks, in order to verify Course Provider’s compliance with this Agreement.

For the purpose of this Annexure, “related body corporate” has the meaning defined in the Corporations Act 2001 (Cth).

Contact

Open Learning Global Pty Ltd
Email:
contact@openlearning.com

Australia

The Cooperage, Level 2, Suite 9,
56 Bowman Street, Pyrmont NSW 2009
Australia
+612 8294 9686

Malaysia

D-20-01, Menara SuezCap 1, KL Gateway,
No 2, Jalan Kerinchi, Gerbang Kerinchi Lestari,
59200 Kuala Lumpur
+603 8408 1132

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